Highly educated, highly capable, highly employable

by James R. Mahoney
Executive Director and Head of Autism at Work, JPMorgan Chase

A couple of years ago, I learned a startling statistic: the unemployment rate for individuals with some form of autism – often called Autism Spectrum Disorder (ASD) – is estimated to be between 80 to 90 percent. While it’s shameful and disheartening that any subset of people would face such a challenge, what’s even more startling about that statistic is that many of these individuals are simply brilliant people – highly educated, highly capable, detail-oriented, yet unemployed.

But my employer JPMorgan Chase, like many successful organisations, looks at situations like this one and sees opportunity. Because of our size and continued growth, we have an almost constant need for talented employees – especially in technology-related fields. We thought that perhaps this could become a new untapped pool of talent.

And it has: since rolling out our initiative, Autism at Work – a program focused on hiring employees with autism – we have hired more than 30 individuals who have ASD, and we anticipate hiring hundreds more across the globe over the coming years.

Autism manifests itself in many different forms; no two autistic individuals face the same exact challenges. To quote: “If you’ve met one person with autism, you’ve met one person with autism.” These challenges may explain why unemployment for this community is so high.

Melanie, a Columbus, Ohio-based Chase employee whose daughter is autistic, explained that just getting past an interview can be difficult, especially if the interviewer is unaware of the applicant’s ASD. Her high-functioning daughter rocks back and forth and side-to-side, stutters, frequently says ‘um’ and has difficulty making eye contact. “I taught her to say, ‘Hi. I’m Billie and I have autism spectrum disorder. Just so you know I’m not weird or quirky.'”

Through partnerships with organisations that have more experience in working with individuals with ASD, we are learning to look beyond the traditional interview process to find highly qualified employees. We work closely with senior leaders across the firm to identify roles that would benefit from the talents of ASD adults and ensure we provide an inclusive work environment for these employees to thrive.

The embracement of this untapped workforce allows our company to benefit from the unique blend of talents provided by these detail-oriented, rule-bound, logical and independent-thinking individuals. And it is paying off: many studies show that the performance of autistic individuals in certain functions exceeds their peers without autism.

Jon, a quality assurance analyst at Chase, said his strongest attribute is to assess situations and come up with the best possible solutions in order to make them more organised and more efficient. “I would encourage anyone on the spectrum to embrace what makes them different and see it as their greatest strength,” he said. “I firmly believe that companies could always benefit from having employees who see things in an unconventional way, which is something to remember any time an individual on the spectrum is seeking a job.”

“I firmly believe that companies could always benefit from having employees who see things in an unconventional way, which is something to remember any time an individual on the spectrum is seeking a job.”

The Autism At Work program opens a door for those who may not be the best at traditional interviews, to show off their unique skills in a workplace environment. Some people on the spectrum simply are not given a chance to shine through conventional means. This program is a great way to facilitate that. The success of Jon and others confirm that their skillset simply requires an environment in which to contribute and thrive.

And that provides a winning solution for all of us. ∎

James R. Mahoney oversees the Autism at Work program to identify roles for which people on the autism spectrum would add high value, as well as develop candidate pipelines and ensure best practices for ongoing support. James has been with the firm for five years, serving in a variety of roles, most recently as Chief Quality Officer for Mortgage Banking Technology. Prior to joining JPMC, he held various leadership positions in the technology and business sectors, spanning a career of nearly three decades.

 

This blog was originally published on the JP Morgan website – it is reproduced here with kind permission of the author

Spot the difference

By Claire Masterton
NPAA Vice-Chair

I’m a Sergeant in Police Scotland. I have nine and a half years’ service. A couple of months ago I moved into a departmental role, however until that point I had been in frontline operational policing for my entire career. I’m currently waiting for an Inspector promotion interview, having been supported by line managers and my Senior Management Team for promotion, as – well – competent. I’m a qualified Police Incident Officer. A response driver. I’m public order trained. I do all the things you do every day.

I’m also autistic.

I was diagnosed with Asperger syndrome in 2015, aged 33. I was a Response Sergeant at the time at a very busy station with a team of 13. I’d self-diagnosed a few years before that after happening across an article on Asperger’s and recognising myself in every single aspect described. It was a lightbulb moment – where everything I’d found hard, everything I’d struggled with suddenly made sense. I did some reading and found out more about Asperger’s – that it is is a form of autism – and was happy to leave it at that, just knowing a little bit more about myself, knowing there was an explanation.

Did you know that more than 1 in 100 people in the UK are autistic? That’s over 700,000. There are a lot more males than females diagnosed, although the number of women is rising. There are many reasons bandied about for this, including the argument that girls/women can hide their problems better and are therefore missed or not diagnosed. The National Autistic Society (NAS) describes autism as: “a lifelong, developmental disability that affects how a person communicates with and relates to other people, and how they experience the world around them”. Some people don’t like the term ‘disability’ and prefer ‘condition’, but that’s a blog in itself… To illustrate this for you, I went through my childhood sincerely believing that I must have missed the class at school that taught you how to make friends! Communication issues can be verbal or non-verbal, autistic people famously often struggle with body language or facial expressions – including their own. My Chief Inspector recently spent a day thinking she’d gravely offended me because I didn’t get my facial expression ‘right’ during our conversation – I thought I was portraying ‘interest’ which apparently came across as ‘deadpan angry’!

Autism is regarded as a disability for the purposes of the Equality Act 2010. It’s a lifelong condition: we were born this way, it’s not a disease, there’s no cause and no cure. We’re also all different. I might find things hard that another autistic person has no issue with (albeit we do share some common traits). Autism is often described as a spectrum. It’s meant to indicate that there are many different parts to the condition, however it can leave people with the impression that there’s a straight line between ‘mild’ and ‘severe’ autism. This really isn’t the case, as some people who may not have many problems with one aspect of the condition might be really struggling in another area or might be ‘masking’.

Masking is what we do to appear ‘normal’ – changing our natural behaviours to fit into the neurotypical (non-autistic) world. I do this a lot, and if anecdote is to be believed, so do many on the spectrum (particularly women). I’ve gathered 36 years of experience in the world and I have learned how to behave in social situations. I’ve learned scripts and rules to help me to fit in. I’ve stood quietly at the back of the room until I worked out what to do. I’ve learned that if I smile and laugh a lot it disarms people and they like you. I’ve learned that it’s polite to look at people when you’re speaking to them even though it makes my eyes water and it’s all I end up thinking about, losing focus on the conversation and probably missing important information.

Consider this: I assume many of you learned a language in school. Imagine being told you had to speak that language all day every day at work. You know some words, you can string a few sentences together, and as time goes on you’d get better at it. But it’s tiring, all that concentrating. You miss quite a lot of the conversation and you feel stupid sometimes when all the other people just seem to understand so easily. And when you get home at the end of the day you just want to relax, right? Just go back to your own language, not have to pretend you understand, not have to worry about missing stuff or focus so hard all the time. That’s what masking is like.

Masking got me my diagnosis. As a Response Sergeant I went in every day, dealt with whatever incidents were thrown our way and looked after my team to the very best of my ability. Then I went home and spent rest days totally burnt out, anxious, trying to recover enough to go back for the next set of shifts and do it all again. I got my diagnosis so that I could take it to the Force and ask for help as I recognised that I could not go on like that. At first it was slow going, but my immediate line managers were excellent and gave me a lot of support. There wasn’t a lot I could do on Response in terms of reasonable adjustments, but in my next role as a Community Sergeant I was able to put things into place that helped me greatly, like a flexible working pattern to give me a ‘recovery day’ and minimising my use of the telephone (many autistic people hate the phone).

A diagnosis led me to understand myself, which is the first step to getting other people to understand and accept differences. I know, for example, that I prefer written instructions, and that I’ll follow a conversation much better if I can relax and focus on the words, not worry about how long I’ve been staring at someone to make eye contact. I can explain to people now that I might not look at them, and they know that I’m not rude, or bored. I know that if I have a few different meetings during the day that it’ll tire me out, and that I might speak a bit more slowly sometimes when I’m trying to put complex thoughts into words. I also know that I have many strengths alongside the things I find hard, just like everyone else does. I’ve been able to speak out and help others experiencing similar circumstances.

Contrary to first impressions, policing can be an ideal career for an autistic person. We love rules and routine. I wear the same thing every day and work a shift pattern that doesn’t change. Yes, you need ‘people skills’, but these can be learned, and if you think about it, in almost every interaction an officer has they’re in charge of the conversation. They decide which questions need asked, what information is required. They’re in control (we love to be in control!). Autistic people are often good at taking in vast amounts of information, remembering details, cutting through the superfluous stuff and recognising what’s important. I’ve often amazed (frightened) my team by remembering instructions for an obscure task I read on an email years ago! Getting autistic people into the organisation and progressing them is where we fall down – but that’s a whole other blog…

PRESS RELEASE: World Autism Awareness Week 2018

Bristol, UK: The UK National Police Autism Association (NPAA) is delighted to announce our programme for World Autism Awareness Week, from 26th March to 2nd April 2018. Pioneered by the National Autistic Society, WAAW is a chance aims to put a spotlight on the hurdles that people with autism – and others living with autism – face every day.

This year we will be focusing on the staff who work in policing in the UK who either have a diagnosis themselves or who have friends and family on the autism spectrum. We have guest blogs from police officers who have autism, and we’ll be publishing an article from JPMorgan Chase, a great example of an innovative autism-friendly employer. We’ll be putting up new blogs throughout they week, and we will be active on Twitter and other social media. Look for us using the hashtag #WAAW.

Autism awareness has come a long way, but there’s still more to be done. We want policing to be seen as a career of choice for autistic people by highlighting the significant contribution made by those with autism to keep people safe. We also want to help the autistic community as a whole to better understand the role of the police, to ensure that autistic people have a positive experience when they come into contact with us.

About us: The NPAA is an independent body supporting UK police officers, staff and volunteers who are affected by autism spectrum condition (ASC), Asperger syndrome, and other neurodiverse conditions such as dyslexia, dyspraxia, ADHD and depression – either personally or as carers for family members. We welcome all police personnel with a personal or professional interest in these conditions.